Refund policy

Returns & Refunds: Our 30-Night Cool Sleep Guarantee

We want you to love sleeping with Sheetstream™ Air. If it isn't right for you, you have 30 nights from the date of delivery to let us know.

Starting a return
Email trysleepstream@gmail.com with your order number and a short description of the issue. Many concerns come down to setup, such as fan height, placement, or speed, so we'll start by helping you get the best results. If you'd still like to return it, we'll send you a return authorization and return instructions. Returns sent without an authorization can't be accepted.

Return eligibility
To qualify for a refund, the item must:

  • be returned within 30 days of delivery, using the address in your return authorization
  • include all original parts and accessories (fan, base, remote, and charging cable)
  • be free of damage beyond normal use
  • be securely packaged; the original box is preferred

Return shipping and restocking
For returns that aren't due to a defect or shipping damage:

  • Return shipping is the customer's responsibility. We recommend a trackable service, since we can't be responsible for returns lost in transit.
  • A 15% restocking fee is deducted from the refund to cover inspection, cleaning, and repackaging.
  • Items returned incomplete or damaged may receive a partial refund or none.

Prefer to keep it?
In some cases, we may offer a partial refund if you'd rather keep your Sheetstream™ Air instead of sending it back.

Refunds
Once we receive and inspect your return, approved refunds are issued to your original payment method within 5–10 business days. For items bought with a bundle discount, the refund reflects the discounted price paid for the returned item.

Defective or damaged items
If your Sheetstream™ Air arrives damaged, stops working, or has a defect within 30 days of delivery, contact us with photos or a short video of the issue. We'll send a replacement or issue a full refund, and you won't pay return shipping or a restocking fee. In many cases, we won't need the item back at all. Please report shipping damage within 7 days of delivery.

Holiday gifts
Orders placed between November 1 and December 24 can be returned through January 31 under the same terms.

Not eligible
Damage caused by misuse, accidents, unauthorized modifications, or normal wear is not covered.

Before disputing a charge
If something isn't right, please contact us first. We typically respond within 48 hours and will work with you to resolve it.