Shipping policy

Shipping Policy

Processing time
Orders are typically processed and shipped within 1–2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day.

Delivery time
Once your order ships, delivery typically takes 6–10 business days. These are estimates, not guarantees. Actual delivery times can vary and may be affected by carrier delays, weather, peak holiday volume, and other circumstances outside our control.

Shipping cost
We offer free standard shipping on all orders within the United States.

Tracking
When your order ships, you'll receive a confirmation email with a tracking number. Tracking may take a few business days to show updates after it's first issued.

Multiple items
Orders with more than one item may ship in separate packages and arrive on different days.

Delays
Our products are shipped by our fulfillment partners and delivered by third-party carriers. While we work to get every order to you on time, we are not responsible for delays caused by carriers, weather, holidays, or other events beyond our reasonable control. If we learn that your order can't ship within the time stated above, we will notify you by email with a new estimated ship date and give you the option to cancel for a full refund.

Address accuracy
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us as soon as possible and we'll do our best to update it before your order ships.

Lost or stolen packages
If your tracking shows your order as delivered but you haven't received it, please check around your property and with neighbors, then contact us within 7 days of the delivery date. We'll work with the carrier to investigate. We are not responsible for packages confirmed delivered by the carrier, but we'll do our best to help resolve the issue.

Damaged items
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging, and we'll make it right.

Holiday orders
During the holiday season, carrier volumes increase and delivery times may run longer than usual. For Christmas delivery, we recommend ordering by December 8th.

Questions
Contact us at trysheetstream@gmail.com and we'll be happy to help.